Frequently Asked Questions

NRG Community Solar

A community solar project—sometimes referred to as a solar garden or shared renewable energy plant—is a solar power plant. 'Community Solar' can refer to both 'community-owned' projects as well as third party-owned plants. Community Solar customers are able to sign up to receive a portion of the Net Metering Credits associated with production from the Community Solar farm.

Steps:
  1. Enrollment: You subscribe to a solar farm with $0 due at signing and price certainty for a 20 or 25-year term.
  2. Solar Farm Assignment: NRG Community Solar assigns you to a local solar farm.
  3. Energy Delivery: Energy is delivered to your home the same way it is today, only now the production from the Community Solar farm helps benefit our environment.
Your subscription to NRG Community Solar benefits the local economy by providing many jobs and helping to offset carbon emissions. In addition, you will receive solar credits without the hassle of equipment and upfront costs.
Currently we are developing solar farms in Minnesota, Massachusetts, New York and Colorado.
Unfortunately, most of our farms are located on private property, so we are unable to release the exact address where they are located. You can find an image of your farm on your farm's information page here.
You can contact our Customer Support team at 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email communitysolarportal@nrg.com.

Production

It is important to keep in mind that overall solar production changes with the seasons. In the winter, the sun sits at a lower angle in the sky and the days are shorter – this lowers the amount of sunlight that reaches the system which, in turn, reduces solar production. In the summer, the sun sits at a higher angle in the sky and the days are longer, providing more sunlight and increasing solar production.

Cancellation

You may cancel until the earlier of (1) 90 days after you sign your Customer Agreement or (2) the Production Start Date. 

If you are outside this cancellation period, you may cancel your Customer Agreement by finding an eligible replacement customer that signs a Customer Agreement for your allocation amount. Any proposed replacement customer must satisfy our credit standards and other applicable customer qualifications. You are responsible for all payments due until the replacement customer has executed a customer agreement and becomes eligible to receive Net Metering Credits – which is subject to your electric distribution company’s rules. See your Community Solar Customer Agreement for details.

If you wish to cancel your agreement, you must inform us by either emailing  communitysolarportal@nrg.com  or calling  1-855-712-7508 , Monday through Friday from 7am to 7pm CST. 


Please keep in mind that utilities dictate when transfers can occur. Depending on your state, you may have to wait up to 6 months before a transfer is possible.

If you plan to move to a new residence, please provide written notice of your new address at least 30 days prior to your move. You can email your notice to communitysolarportal@nrg.com or mail it to: NRG Community Solar, PO Box 304, Houston, TX 77001.


As long as your new residence is located within the same service territory and load zone, your NRG Community Solar agreement can move with you. Once you notify us of your move, we will coordinate with the utility to have the credits redirected to your new account.

 

If you move outside of the utility service area, you may cancel your customer agreement by finding an eligible replacement customer that signs a Customer Agreement for your allocation amount. Any proposed replacement customer must satisfy our credit standards and other applicable customer qualifications. You are responsible for all payments due until the replacement customer has executed a customer agreement and becomes eligible to receive Net Metering Credits – which is subject to your electric distribution company’s rules. See your Community Solar Customer Agreement for details.

Please call 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email communitysolarportal@nrg.com. A customer support agent will process your request and contact you with next steps.

Please call 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email communitysolarportal@nrg.com with your new address to transfer the services to your new address. A customer support agent will process your request and contact you with next steps.


You must notify us at least 60 days in advance to coordinate with your Utility to transfer your credits.

Billing

In order to change your billing preference, please call Customer Support by calling 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or emailing communitysolarportal@nrg.com.

You can sign up for AutoPay here


To have the enrollment form emailed or mailed to you, please call Customer Support at 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email communitysolarportal@nrg.com


Once you've filled out the form, you can return it to us via... 

Email: communitysolarportal@nrg.com

Mail: NRG Community Solar, PO Box 304, Houston, TX 77001 

Fax: 832-584-2378

You can deactivate AutoPay here, or you can call 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email communitysolarportal@nrg.com.
Currently we accept the following forms of payment:
- AutoPay
- Check
- One-time bank draft
- One-time credit card draft (Visa and Mastercard)
 
Sign up for AutoPay here. Otherwise, call us at 1-855-712-7508 from Monday through Friday from 7am to 7pm CST to pay your bill.

You can pay your bill online here.


You can also submit payments by calling our Customer Support team at 1-855-712-7508 from Monday through Friday from 7am to 7pm CST.

The first net metering credits will be applied to your utility bill following the production start date of your solar farm, upon the farm's first meter read cycle. This could range between the 2nd and 3rd billing cycle after the first full month of production.
The NRG Community Solar program is run in conjunction with local utilities. Therefore, you will now receive one bill from NRG Community Solar with your monthly subscription fee and one from your local utility with your solar credits applied.