A community solar project—sometimes referred to as a solar garden or shared renewable energy plant—is a solar power plant. 'Community Solar' can refer to both 'community-owned' projects as well as third party-owned plants. Community Solar customers are able to sign up to receive a portion of the Net Metering Credits associated with production from the Community Solar farm.
Please keep in mind that utilities dictate when transfers can occur. Depending on your state, you may have to wait up to 6 months before a transfer is possible.
If you plan to move to a new residence, please provide written notice of your new address at least 30 days prior to your move. You can email your notice to firstname.lastname@example.org or mail it to: NRG Community Solar, PO Box 304, Houston, TX 77001.
As long as your new residence is located within the same service territory and load zone, your NRG Community Solar agreement can move with you. Once you notify us of your move, we will coordinate with the utility to have the credits redirected to your new account.
If you move outside of the utility service area, you may cancel your customer agreement by finding an eligible replacement customer that signs a Customer Agreement for your allocation amount. Any proposed replacement customer must satisfy our credit standards and other applicable customer qualifications. You are responsible for all payments due until the replacement customer has executed a customer agreement and becomes eligible to receive Net Metering Credits – which is subject to your electric distribution company’s rules. See your Community Solar Customer Agreement for details.
Please call 1-855-712-7508 from Monday through Friday from 7am to 7pm CST or email email@example.com with your new address to transfer the services to your new address. A customer support agent will process your request and contact you with next steps.
You must notify us at least 60 days in advance to coordinate with your Utility to transfer your credits.
You can sign up for AutoPay here.
Once you've filled out the form, you can return it to us via...
Mail: NRG Community Solar, PO Box 304, Houston, TX 77001